Customers undergo a credit assessment in connection with customer registration, and the basis for the credit limit is determined.
Credit information: Arnestad Storkjøkken reserves the right to take up credit information if necessary.
Shipping: Arnestad charges shipping in accordance with the current price list.
Arnestad undertakes shipping / transport in exchange for shipping being paid by the recipient. In Oslo, the goods are delivered free of charge for orders over 2,500. Real shipping is invoiced outside Oslo. Orders received before 09:00 can be delivered the same day, unless otherwise specified. Delivery time for stock items is usually 1-2 working days for orders received after 09:00, alternatively the goods can be sent by courier. The driver contacts the customer upon delivery and delivers within the agreed time frame. If contact is not achieved upon delivery, the goods will be delivered and acknowledged as received.
Only for standard stock in undamaged, original packaging. Food packaging in opened packaging is not returned. For incorrectly ordered goods, the buyer may be charged shipping costs. All returns must be submitted in writing via e-mail (firstname.lastname@example.org).
All complaints concerning the product must be submitted in writing immediately and never later than 8 days after receipt of the goods. If the complaint concerns transport damage, the complaint must be made to the carrier at the time of receipt and must be documented by endorsement on the consignment note / document.
If goods are delivered on pallets, pallets must be exchanged with the carrier. If the customer does not have replacement pallets, a pallet fee of NOK 80 per pallet will be charged.